Terms and Conditions

Welcome to Design Syndra's Terms and Conditions page, where client satisfaction is at the core of our commitment to delivering exceptional solutions.

REVISION POLICY

At Design Syndra, we strive for excellence in every aspect of our service. Our commitment to client satisfaction includes a revision turnaround time of approximately 48 hours, and we extend the offer of free-of-cost changes and revisions regardless of the package you choose. This policy is applicable to all designs, content, or layouts, ensuring your vision is meticulously crafted to perfection.

REFUND POLICY

Design Syndra values transparency and client trust. Once a design is approved, it becomes the embodiment of our shared creative journey and, as such, is not eligible for a refund. However, in cases of confusion or continuous changes that may suggest dissatisfaction with the quality of work, we are prepared to consider a full and final refund.

Please familiarize yourself with the following key points regarding our refund arrangement

• Refund requests must align with the designs and logos provided. Once you approve or request changes in the initial designs, the refund offer becomes void.
• Refund requests during the revision phase, once proven to be void, will not be entertained.
• If you opt not to proceed beyond the initial design delivery stage, a full refund will be offered, subject to a 10% administration and preparation charge.
• Refund eligibility within the first 48 hours is 66% (less a 10% administration and processing fee).
• Refund eligibility within 48-96 hours after the initial design delivery is 33% (less a 10% service and processing fee).
• Refund requests after 96 hours of the initial design delivery will not be entertained. However, we are always open to addressing concerns and queries to ensure client satisfaction.
• Refund requests following 7 working days of customer inactivity will not be entertained. Should you wish to restart the order, a fee for a new plan will be applicable.
• No refund requests will be considered if the customer goes unresponsive for 5 working days and claims a refund afterward.
• All refund requests must be directed to our support department. Design Syndra reserves the right to approve or reject any refund requests based on an individual case-by-case evaluation.
• Refunds will not be entertained after the final files have been delivered.
• For Website packages, no refund requests will be entertained after the revision of the initial design mockup or the creation of inner pages upon client approval.
• At Design Syndra, our dedicated support department carefully evaluates refund requests, ensuring all communication related to changes and finalizations is thoroughly documented on our official platform http://designsyndra.com/. We retain the authority to approve or reject your request based on the specifics of each case.
• For Design Syndra's Custom bundles, the refund policy mirrors that of our individual packages.
• If you request both a logo and web design and approve the logo, you are eligible for a refund for the website service only at the initial design stage.
• Each refund request must be supported by a valid reason that aligns with the design brief and client feedback. If a concept has not been executed according to the brief, a refund may not be granted, but revisions will be provided until satisfaction is achieved.
• We adhere to strict ethical policies, and both parties (Design Syndra & Client) mutually agree not to publicly criticize each other or any associated individuals on forums, blogs, social networks, etc., during or after the contract period.
• Both parties commit not to engage in discussions on forums, blogs, community groups, or social media that may tarnish the reputation of either party or its associates. In case of a breach, the violating party may be liable to pay reasonable compensation as damages for the breach of the agreed contract.
• Our Money Back Guarantee is contingent upon genuine requests. Any attempt by a client to place design orders with multiple agencies for the same job with the intent to claim a refund is considered fraudulent, and we reserve the right to reject refund requests for all work provided in such instances.
• We highly value active customer engagement and appreciate feedback to achieve optimal results. Client input is crucial before finalizing any design, facilitating a smoother process for both parties.
• Our 100% unique design guarantee ensures a new logo for clients. If a logo designed by Design Syndra is found to be significantly similar to an existing design, we offer compensation and revisions as long as the project is ongoing. Any resemblance to an existing design is considered coincidental, and Design Syndra disclaims responsibility or future compensation claims. Clients are responsible for copyrighting their artwork.
• Please note, "There are no refunds on any SEO or SMM Packages once the work is initiated" in accordance with our policy.

WEBSITE HOSTING POLICY

At Design Syndra, our commitment to your satisfaction is paramount. If you find our web hosting services unsatisfactory and notify us in writing within 7 days of initiating the service through our support ticket system, you will be entitled to a full refund for your web hosting services. Upon approval of the refund, you will be notified via email, and the refund will be processed within 30 days from the cancellation date. If you encounter any issues with your refund, please contact Design Syndra’s billing department.

This policy specifically excludes additional services such as overages, disk space, email accounts, domain name registration, and web development services. Refunds for yearly services will not be issued after the initial 7 days of service.

HOW TO CLAIM YOUR REFUND

To facilitate a smooth refund process, please ensure that you meet the following criteria when claiming your refund:

• Specify your concern and initiate your refund request through any of the following three methods:

i. Toll-free number

ii. Live Chat

iii. Email

• We are dedicated to resolving your concerns promptly in line with our revision policy. If resolution is not achieved, our refund department will email you a refund request approval after thoroughly reviewing the case.
• Post-refund, the design rights will be transferred to Design Syndra, prohibiting you from legally displaying any version of the design provided by the company.
• With the transfer of design rights to Design Syndra, you forfeit any right to use, reproduce, or own any content, work item, or media associated with the design.
• Collaborating with Government Copyright Agencies, Design Syndra will share Copyright Acquisition data for refunded designs, restricting their reuse as original designs in the future.
• If you have any inquiries or concerns regarding our Refund Policy, please reach out to us without hesitation.

YOUR ACCOUNT

At Design Syndra, our chat support is readily available for communication, and we encourage clients to regularly check for any questions, concerns, or instructions from the production department. Active monitoring of the accounts is crucial for seamless communication and to avoid potential obstacles in the refund process.

QUALITY ASSURANCE POLICY

In our commitment to ensuring your complete satisfaction, our designers adhere strictly to the specifications provided by the client in the order form. Each design undergoes meticulous research to guarantee quality and uniqueness.

100% SATISFACTION GUARANTEE

Our approach is centered on your satisfaction. We continuously refine the requested design until you are 100% content, as outlined in your chosen package. Our packages are thoughtfully designed to yield optimal results and showcase the best potential through development and design.

DOMAIN AND HOSTING

Where applicable, domain and hosting are provided at no additional cost with our packages. Email accounts associated with the website package can be configured on third-party email software like Outlook. Opting out of hosting with us means email accounts will not be provided.

RECORD MAINTENANCE

We prioritize the safety of all records to keep your final design securely archived after delivery. If you ever need the final files again, simply request them, and we'll promptly email the design or layout.

CUSTOMER SUPPORT

Design Syndra offers 24-Hour Customer Support to address your questions and queries. Feel free to reach out at any time. Our dedicated team ensures compliance with all terms and provides unwavering support for any concerns you may have.

CORRESPONDENCE POLICY

By engaging with Design Syndra, you acknowledge that we are not liable for any communication originating from email addresses other than those associated with our domain, or any toll-free number not explicitly specified on our official website. We cannot be held responsible for any damages resulting from such communication. Our responsibility is limited to correspondence via email addresses under our domain or through toll-free numbers specified on the Design Syndra website.

MONEY BACK GUARANTEE

At Design Syndra, we take pride in the quality of our products and services, instilling confidence in the work we deliver. This confidence is backed by our money-back guarantee. If we fall short of meeting and exceeding your expectations, we are committed to providing you with a refund.

100% UNIQUE DESIGN GUARANTEE

At Design Syndra, our commitment to originality is unwavering. We assure you that all our logos are crafted from scratch, aligning with the unique requirements outlined in your project brief. Our dedication to delivering work in complete compliance with your specifications sets us apart in providing distinctive and tailored designs.

VIDEO ANIMATIONS REVISION POLICY

At Design Syndra, we prioritize your satisfaction with our video animations. Our revision turnaround time is approximately 48 hours, and we provide free-of-cost changes and revisions regardless of the package you choose. This policy applies to all designs, content, or layouts, ensuring a seamless experience for our clients.

Package revisions are outlined as follows:

• I. STANDARD: Unlimited Storyboard Revisions
• II. PRO: Unlimited Storyboard Revisions
• III. PREMIUM: Unlimited Storyboard Revisions

Please note that unlimited revisions are contingent upon maintaining the initial design and concept. Requests for a redesign after selecting an initial concept are not eligible for unlimited revisions.

VIDEO ANIMATION REFUND POLICY

In certain instances, funds deposited may not be eligible for a refund if the initial design and concepts, after delivery, are approved or if changes are requested. Refunds will only be considered if Design Syndra Agency cancels or terminates your contract for reasons other than your breach or non-performance.

Refund requests follow this arrangement

• Solicitations for a refund can be made when the initial ideas for a logo are provided. However, once you approve or request alterations in the initial designs, the refund offer becomes void, and requests for a refund will not be entertained.
• Once the project enters the revision phase, the refund offer becomes void, and requests for a refund will not be entertained.
• If the client requests a refund before the delivery of initial design concepts, they qualify for a full refund (less a 10% administration and processing charge).
• Refund requests within 48 hours are eligible for a 66% refund (less a 10% administration and processing fee).
• Refund requests within 48-96 hours after the initial design delivery are eligible for a 33% refund (less a 10% service & processing fee).
• No refund requests will be entertained after 96 hours of the initial design delivery. However, we value customer satisfaction and encourage you to reach out so we can address your concerns.
• No refund requests will be entertained after seven working days of customer inaction. If you wish to restart the order, charges will apply based on your project requirements.
• We are dedicated to ensuring your experience with Design Syndra exceeds expectations.
• No refund requests will be entertained after seven working days of customer inaction. Restarting the order may incur charges based on the project's scope.
• All refund requests must be directed to our support department. The approval or rejection of refund requests is subject to individual case evaluation.
• Refunds will not be considered once the final files are delivered to the client.
• For Website bundles, no refunds will be entertained after the initial design mockup has been revised or inner pages have been created with client approval. Requests for refunds must be communicated to the support department. Any breach of the user agreement will be evaluated on a case-by-case basis.
• Design Syndra Agency/Custom bundles follow the refund policy of single packages. For instance, if you request a logo or web design and approve the logo, a refund for the website service is eligible only at the time of the initial design.
• Refund requests must have a valid reason, aligning with the design brief and client input for revisions. Refunds will not be granted unless an idea deviates from the brief. Further revisions will be provided until satisfaction is achieved.
• Both parties (Design Syndra Agency & Client) agree not to publicly criticize each other, employees, associates, or partners on public forums, blogs, social networks, etc., during or after the contract period. Breaches may result in compensation decided by the non-breaching party.
• The Money Back Guarantee is contingent upon good faith. Placing design orders with multiple agencies for the same job to claim a refund is not considered good faith, and refund requests may be declined.
• Active client involvement is crucial for design jobs, requiring continuous feedback for optimal results.
• Our 100% unique design guarantee ensures a new logo if our designed logo is significantly similar to an existing design. Any resemblance is coincidental, and we disclaim responsibility or future compensation claims. Clients are responsible for copyrighting their artwork.

REACTIVATION POLICY

If a client is unresponsive for a month or more, the Project will be considered closed, and a reactivation fee will be charged for the said Project.

REPRODUCTION AND ACCESS POLICY

Reproduction or redistribution of material from this website for commercial purposes is prohibited. Access to specific areas may be restricted at Design Syndra's discretion. User content submitted must be legal, non-infringing, and comply with applicable laws. Design Syndra reserves the right to edit or remove any submitted material.

CONTENT POLICY

Design Syndra's content policy ensures a positive client experience. For typical websites and resume designs, clients are responsible for providing all content, including images, headings, copy, and text. Resume designs require the client to furnish complete personal information and a biography; content services are not provided. In the case of an e-commerce website, the Design Syndra team will offer 10 to 30 sample products, and clients need to provide additional sample product information, including product name, price, images, and shipping policy. CMS and e-commerce management are handled by Design Syndra. Dummy text (Lorem Ipsum) is used in graphics for layout and visual mockup previews.

LIMITATIONS OF WARRANTY

This website is provided "as is" without any representations or warranties, express or implied. Design Syndra makes no representations or warranties regarding the availability of this website or the information and materials provided. Without limiting the foregoing, Design Syndra does not warrant that:

• This website will be constantly available, or available at all; or
• The information on this website is complete, true, accurate, or non-misleading.
• Design Syndra will not be liable for any direct, indirect, special, or consequential loss, including but not limited to business losses, loss of revenue, income, profits, anticipated savings, loss of contracts, business relationships, reputation, goodwill, or loss or corruption of information or data.
• Nothing on this website constitutes advice of any kind. If you require advice on legal, financial, or medical matters, consult an appropriate professional.

LIMITATIONS OF LIABILITY

Design Syndra will not be liable to you in relation to the contents of, or use of, or otherwise in connection with, this website to the extent permitted by law. The limitations of liability apply even if Design Syndra has been advised of the potential loss.

EXCEPTIONS

These limitations of liability do not exclude or limit any warranty implied by law that would be unlawful to exclude or limit. They also do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any matter that would be illegal or unlawful to exclude or limit. These exceptions apply even if Design Syndra has been advised of the potential loss.

REASONABLENESS

By using this website, you acknowledge that the exclusions and limitations of liability in this website disclaimer are reasonable. If you do not find them reasonable, please refrain from using this website.

REFUND POLICY

Design Syndra's refund policy is not applicable under the following circumstances:

• You opt for a special service package.
• You approve the initial design concept.
• You request revisions.
• You cancel the order for reasons unrelated to Design Syndra and its policies.
• You do not contact Design Syndra for more than two weeks since the Project initiation.
• You violate Design Syndra terms & conditions and privacy policy.
• You approach another service provider or designer for the same Project assigned to Design Syndra.
• You provide an incomplete design brief.
• You demand a change in the design concept.
• You exceed the maximum time allowed to request a refund and make claims.
• You are closing your business or have changed the name of your business.
• You have other reasons such as a change of mind, disputes with your partners, or similar reasons.
• You approve the deliverables.
• You accept multiple revisions for any service.
• If you order a bundle service and are dissatisfied with any specific service, a refund can only be claimed against that particular service, not the complete bundle.
• You fail to provide the initial design brief within 10 days of order placement.

Note: Design Syndra reserves the right to reject/cancel any project/order or cancel the Contract with the customer when deemed necessary by critical managerial discretion. After successfully claiming the refund, you have no rights to use the incomplete/complete design concepts, which remain the sole property of Design Syndra. The company owns full rights to these design concepts. By complying with this refund policy, you forfeit any right to use the design concepts. Information will be submitted to the Copyright Acquisition of Government Copyright Agencies to ensure legality.

How to claim your refund:

Follow the below-mentioned ways to raise your 'request for a refund':

• I. Call us at our Toll-Free Number
• II. Engage with us via Live Chat
• III. Send us an Email, mentioning "Request for Refund" and 'Order ID' in the subject line.

Upon receiving your refund request, we will promptly reach out to assist you in the resolution and initiate the refund process, aiming for customer satisfaction.

MONEY BACK GUARANTEE

The Money Back Guarantee is applicable for a period of 30 days from the date of order placement, subject to the fulfillment of all other terms. The guarantee remains valid only if you have not requested revisions for any design sample or concept within your order. Once you request a revision or change in the provided design samples or concepts, you agree to proceed further with our services and forfeit the right to claim refunds.

OTHER PARTIES

By accepting that Design Syndra is a limited liability entity, you acknowledge its interest in limiting the personal liability of its officers and employees. You agree not to bring any claim personally against v employees for any losses suffered in connection with the website. The limitations of warranties and liability in this disclaimer protect Design Syndra employees, agents, subsidiaries, successors, assigns, and sub-contractors.

UNENFORCEABLE PROVISIONS

If any provision of this disclaimer is found to be unenforceable under applicable law, it will not affect the enforceability of the other provisions.

INDEMNITY

You undertake to indemnify Design Syndra against any losses, damages, costs, liabilities, and expenses incurred due to any breach by you of these terms and conditions or any claim alleging such a breach.

BREACHES OF THESE TERMS AND CONDITIONS

In case of a breach of these terms and conditions, Design Syndra may take appropriate action, including suspending your access to the website, prohibiting further access, blocking your IP address, or seeking legal recourse.

VARIATION

Design Syndra reserves the right to revise these terms and conditions, with the updated version applicable from the date of publication on the website. Regularly check this page to stay informed of the current version.

ASSIGNMENT

Design Syndra may transfer, sub-contract, or deal with its rights and/or obligations under these terms without notifying you. However, you may not transfer your rights and obligations without consent.

SEVERABILITY

If any provision is deemed unlawful and/or unenforceable, the other provisions will remain in effect. If part of a provision could be lawful or enforceable if deleted, that part will be deemed deleted.

ENTIRE AGREEMENT

These terms and conditions, along with any other documents, constitute the entire agreement between you and Design Syndra regarding your use of the website, superseding all previous agreements.

CLAUSE OF USE

A project will be considered closed if there is a lack of approvals or specifications communicated in writing between the client and the account manager for at least 30 days.

CLOSED PROJECTS

A closed project is one that has been either fully delivered or unclaimed for a period of at least 60 days. Design Syndra cannot be held liable for closed projects after this duration.

Design Syndra Commitment

At Design Syndra, we ensure that all logos are crafted from scratch, adhering to your project's design brief with utmost consideration and commitment.